Frequently Asked Questions
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SmartHub App Update Required
June 18, 2026
We want to inform customers of an important update to the SmartHub mobile app that will affect how you make payments. If you use the mobile app, you must update to SmartHub version 26.3 to ensure uninterrupted access to payment functionality.
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Register for SmartHub iPad Contest
December 19, 2025
Customers who register for an HG&E SmartHub account by December 15 will be entered to win an iPad. For additional chances to win, sign up for Paperless Billing and AutoPay!
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Engineering the Future
September 02, 2025
This summer, HG&E was excited to welcome Connor McMahon as the 2025 recipient of the prestigious Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers. A resident of Holyoke, Connor is not only passionate about engineering, but also about contributing to the future success of Holyoke, a community that has supported his family for at least six generations.